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Returns & Exchanges
At Collars & Co., we want you to be completely satisfied with your purchase. If your items aren't a perfect fit, we offer easy returns and exchanges within 30 days of your delivery date.
1
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
2
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request.
3
Print and Pack
Download your prepaid shipping label and securely pack your unworn, unwashed items in their original packaging.
4
Drop Off and Refund
Drop your package at any authorized carrier location; once received, we will process your refund or ship your new exchange items.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing